Shipping & Return Policy
For International Shipping Rates and Information: please send your name and complete address to info@PCTechSystemsinc.com.
Shipping is by FedEx or USPS Mail. If you have any question, please call customer service at 818.241.4200 during business hours.
Limited Warranty / Return Policy
PCTechSystems, Inc. Online provides this 60 day limited warranty on hardware only. Software is warranted solely by the manufacturer of the software title. PCTechSystems, Inc. warrants to the original end-user purchaser (" Customer" ) that the product(s) will be free from defects in materials and workmanship as stated on your invoice from the date of purchase. In accordance with terms and exceptions of this limited warranty, PCTechSystems, Inc. will either repair or replace any product, which is shown to be defective. Warranty is voided if Warranty Sticker has been broken or removed.
Defective products returned for replacement will be replaced with the same product or model as the original unit. We accept DEFECTIVE EXCHANGES on products within 5 days of original invoice date. We will Ship a replacement product, exchange or we may repair the item and return it to you or we may issue a credit.
Customer must remove all components that Customer has installed in/on the product and must securely pack the product in its original packaging. ALL warranty stickers must be sealed with no warranty stickers broken or peeled. ALL miscellaneous materials, such as manuals, accessories, cables, and other peripherals, MUST be included. If any of these materials are missing, the RMA will not be processed until these items are obtained. The authorization number MUST be on the shipping label not on the carton. Items that do not have an RMA number on the shipping label will not be accepted or processed.
Non-Defective Returns - Returns of NON-DEFECTIVE items: PCTechSystems, Inc., Inc. Online provides a 5-day return/exchange policy. 5 days from the time you receive the equipment, you can either return the equipment or exchange for a different make, model. There will be a 35% restocking fee associated with all returns. Exchanges will not incur a restocking fee but will be subject to freight charges. Freight cannot be returned.All sales less than $100 are final.
To obtain service under this limited warranty, Customer must have a RETURN MERCHANDISE AUTHORIZATION (RMA) number before returning any merchandise to PCTechSystems, Inc. To obtain a RMA numbers please call PCTechSystems, Inc. customer service. You need the following information ready when you call our customer service: Name or Company Name, Password, Invoice Number, Make and Model Number of the equipment, and nature of the problem. You may also fill-out the RMA request form online. If you prefer to fill-out the form online just click on the RMA Request. Only one equipment per RMA request. Customer is responsible for all insurance, risks, and costs associated with shipping the product to PCTechSystems, Inc. PCTechSystems, Inc. customer service shall email an RMA to you within 24 hours. RMAs must be received within 10 days from the date that the RMA was issued.
Repairs on systems may result in the need to reformatting the hard disk drive. Customer should copy all data on the hard drive regularly and before Customer returns the product for service. PCTechSystems, Inc. shall be responsible for all insurance, risks and costs associated with shipping the product back to the Customer
This warranty does not cover any defect caused by accident, negligence, misuse, theft, vandalism, fire, water, or other peril, exposures to extremes of temperature, dust, or humidity, or improper electrical power or installation of components or other maintenance by anyone other than PCTechSystems, Inc. THERE ARE NO EXPRESSED AND IMPLIED WARRANTIES, INCLUDING THOSE OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY (AN UNWRITTEN WARRANTY THAT THE PRODUCT IS FIT FOR ORDINARY USE) EXCEPT AS SET FORTH HEREIN. PCTechSystems, Inc. WILL NOT PAY FOR ANY LOSS OF TIME, INCONVENIENCE, LOSS OF DATA, LOSS OF USE OF THE PRODUCT OR ITS FAILURE TO WORK, OR ANY OTHER DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
This limited warranty is the sole and exclusive warranty which PCTechSystems, Inc. extends on the product and it sets forth all of PCTechSystems, Inc. responsibilities regarding the product. All other warranties are disclaimed.
Some jurisdictions do not allow limitations on implied warranties, or allow the exclusion or limitation of incidental or consequential damages to the extent the above limitations may not apply to Customer. This warranty gives Customer specific legal rights Customer may have other rights which vary from state to state.